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Refund Policy

Last Updated: April 19th 2023

At Anka Technologies (Pvt) Ltd, the operator of theonlineschool.edu.lk (the “Website”), we strive to provide high-quality educational services. We understand that there may be situations where you may wish to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Please read this Refund Policy carefully before making a purchase through the Website.

Eligibility for Refunds

Refunds may be granted in the following situations:

  1. Service not delivered: If you have purchased a service that we are unable to deliver, you may be eligible for a full refund.

  2. Duplicate payments: If you have made a duplicate payment due to technical issues, you may be eligible for a refund of the duplicate amount.

  3. Cancellation within the specified time frame: If you have purchased a service with a specified cancellation policy and you cancel the service within the allowed time frame, you may be eligible for a refund as per the cancellation policy.

  4. Exceptional circumstances: Refunds may be granted at our sole discretion in exceptional circumstances, such as in the case of a medical emergency or other unforeseen events.

Please note that refunds are not available if you simply change your mind, fail to attend a scheduled session, or are dissatisfied with the service for reasons outside our control.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at support@theonlineschool.edu.lk within the specified time frame, if applicable, or within 7 days of the occurrence of the issue that led to your refund request.

  2. Provide your name, email address, and the details of the transaction for which you are requesting a refund, including the date, amount, and a description of the service purchased.

  3. Explain the reason for your refund request and provide any supporting documentation, if required.

Our customer support team will review your refund request and contact you with a decision within 14 business days of receiving your request. If your refund request is approved, the refund will be processed through the same payment method used for the original transaction.

Refund Time Frame

If your refund request is approved, please allow up to 30 days for the refund to be processed and credited to your account. The exact time frame may vary depending on your bank or payment provider.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Refund Policy on the Website. Your continued use of the Website following the posting of the updated Refund Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Anka Technologies (Pvt) Ltd
Address: No. 12,Wattarantenna Road, Kandy, Sri Lanka
Email: support@theonlineschool.edu.lk
Phone: +94 812 214 400, +94 706 888 868

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